Due to the fact that we've released Community ACL for free (gratis) to the Joomla community, it no longer comes with the support that was associated with the price tag. Community ACL's documentation details most of the common functionality of the component but we cannot provide troubleshooting of the component as charity. Essentially, we decided to halt the development of the component and rather than deleting it, we simply offered it to the Joomla community for free but without the support that came with the subscription fee. We won't troubleshoot it for free because it is no longer a supported or developed product. If someone would like for us to build specific features to suit their needs, we'll accept the project.
CorePHP has several different "hats": Product developer, custom PHP developer, template developer, website designer. As the developer of Community ACL, we have officially stopped actively developing the product. We could look into issues that you're having with our custom development hat if you'd like.
To read more about the state of Community ACL, please follow this link
If you purchased a license before Community ACL became free, let me know and we can look into it and I apologize for the confusion.
Also, we cannot provide troubleshooting for free in hopes of bring us more paying members. We're likely a much smaller shop than you think. If we provided free troubleshooting of software that was not paid for, we'd likely be doing that all day long and that's not a viable business model. Especially since most issues are configuration problems and solving them wouldn't even help us deliver a better product.