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The need for customer service is a critical component of any company. While it might not seem particularly important, many small businesses don’t understand what it takes to improve their customer service experience.

While this can appear fairly self-explanatory, there are many aspects of customer service that are less understood than they should be, and this can cost your business many lost sales and customer relationships.

Fortunately, if you know how to improve customer experience, it doesn’t have to cost you money to do so. Listed below are tips for creating an amazing customer experience: Continue reading →

Two big players in the API industry are the API tool developer Swagger and the organization called the OpenAPI Initiative. By virtue of their history, these two brand names are frequently tied to one another. Some who are new to the ecosystem of the API industry also tend to make the mistake of interchanging the two. Their close ties notwithstanding, however, Swagger and OpenAPI are different entities. API stakeholders should understand them as contributing in separate ways to the field of API development.

To help distinguish between Swagger and OpenAPI, and how they work with other technologies like the Stoplight OpenAPI editor, here’s everything you need to know. This article details the history of Swagger and the OpenAPI Specification, otherwise known as OAS. Then we’ll learn of their mutual impact on modern APIs and what stakeholders can expect from the two entities in the future. Continue reading →

If you are planning to start an online store, it is important to choose a good hosting company. If you already have an online store, you still have a choice of upgrading to a plan as offered by hosting companies.

eCommerce stores require constant upgrades and maintenance, the speed should also be amazing. If the user visits your eCommerce site and the speed is not good, it may lead to losses.

For an E-com website, the biggest challenge is to maximize sales. Also if the security is poor and the site is not managed properly, you’ll suffer more losses than profits in your business. Continue reading →

For many years in the past, one primary reason many enterprises were hesitant about cloud services usage was security. This also had driven an increasing demand for CASB adoption. However, suppose we look at the stats out of the recent surveys. In that case, most technology decision-makers and IT security professionals think that cloud-based systems are as secure as the on-premise systems. Surprisingly, there is an increase among security professionals thinking that the cloud can even be more secured than on-premise in the future. Considering various factors leading this fundamental change, we can see that most of this trust-building can be attributed to leading service providers’ efforts in the cloud spectrum like Salesforce in terms of securing customer data and offering stable security features. Continue reading →