Category Archives: Other

Avoid a Slow Website with Hosting Optimization

web server optimization michigan

Are you seeing issues with the bounce rate on your website or the conversion on your e-commerce site? This could be an issue with the load time of your website. Ensure you are getting the most out of your server. The proper hosting optimization can lead to a more responsive site and improve the load time of your website.

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Tech Support Ticket Management 101

Helpdesk operations can quickly become overwhelming, especially when support requests hit their peak. It can be difficult to know which problems to troubleshoot first, especially when multiple users flood your helpdesk claiming “urgency” or “high priority.” Tech support managers and specialists can navigate these tricky waters by implementing task prioritization systems, researching possible solutions, and deploying aid with personalized customer service approaches.

Prioritization

Tech support team members must be able to communicate prioritization of tasks to scale response times accordingly. A combination of tags and color markings can be the most effective way to mark priority. For example, immediate or overdue tasks could be marked red, so that upcoming shifts understand the urgency of a particular ticket. Other teams might find it easier to use certain tags or numbers to mark priority, labeling extremely important tasks with a level “1” and minor upkeep tasks with a level “5.”

Research

When you’re providing support to company users, don’t just give them the first solution that comes to mind. Come prepared with several options, just in case the first suggestion doesn’t work. Take some time to delve into the tech issue and research potential outcomes of your troubleshooting actions. Research plays a crucial role in support ticket initiatives, because the solutions might have unanticipated consequences, such as data loss. Investigating outcomes before applying a solution can help you resolve a ticket on the initial attempt.

Customer Service Skills

Tech support specialists must have a certain amount of interpersonal savvy to conduct troubleshooting in a way that is empathetic to user needs. Support managers should cultivate strong customer service skills during training sessions, so that employees are equipped to assist users with various skill backgrounds. Customer service skills can also go a long way in diffusing tense situations, especially when users become frustrated with their technology.

Identifying Needs

Organizations can better assess future support strategies by partnering with business consultants that can analyze true tech needs. Many companies make the mistake of allocating funds toward unnecessary purchases, when workflows can be resolved with current technologies. Third parties can provide companies with a refreshing outside perspective and suggestions on how to streamline business processes.

Cut down on support wait times and reduce your ticket queues through better prioritization, solutions research, and customer service awareness. Active ticket queue management can prevent helpdesks from spiraling out of control. Addressing these steps can help your company leverage current and future technology more effectively.

The Best Photoshop Tutorials to Turn You into a Better Designer – Part IV

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In this part of the series, it is the time to dive into some really extraordinary design tutorials with Photoshop. The end results are absolutely fantastic but the way to achieve them is not simple enough. Till now you have learned quite a lot of techniques and also have a decent amount of experience designing with Photoshop and should be ready to design these outstanding ones.

Never follow any tutorials blindly by just doing what is told. As I mentioned before also, your main aim should be to learn as much as possible using these tutorials as your pathway. So, it’s never a good idea to blindly walk on the path without even knowing where it leads to.

Also do not design exactly as it have been shown in the tutorials. Designing is not just following a formula in mathematics, it’s much more than that. It’s about exploring the creative side inside you and bring the most out of it.

Try to put some of your own improvisations in these designs and then try thinking of a completely different and unique design and use the techniques that you have learned till now to bring it into reality. Continue reading

The Best Photoshop Tutorials to Turn You into a Better Designer – Part V

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Now, we have ultimately come to an end of this series and I hope you have already read the previous four episodes of this series, if not then do check them out first. In the last part of this series, we would try to present some of the most well-written and in-depth Photoshop tutorials with the most professional-looking results.

We at corePHP always believe in delivering the best services to our clients. With this series, we have tried out best to educate newbie and even intermediate level designers and turn them into much better designers. In this part of the series, we will go the extra mile of learning some advanced and professional techniques in Photoshop with some awesome tutorials.

You will find a lot of techniques discussed in these tutorials (and also on the previous ones) that you do not know in detail. It’s a good idea to reference those techniques and tools and learn them better and then continue with the tutorial. This way you move in the right path of becoming a better designer. Learn as much as you can. Be a better designer. Continue reading

The Best Photoshop Tutorials to Turn you into a Better Designer – Part III

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With this article, we have now reached the third part of the series. Till now you have learned quite a lot of tips, tricks and useful techniques in Photoshop. You have also learned about the various tools and options in Photoshop, how they work and how you can bring the most out from them.

In this part of the series, we at corePHP.com have tried collecting a variety of tutorials from different genre in Photoshop. Some are really very simple and I therefore recommend you not to jump and read those tutorial at the first instant. Have a look at their end results first and think of the various ways you know of achieving such results in Photoshop. If you can progress to some extent in your mind, then it is better to try executing the tutorial yourself and match the end results later.

But you should read the all the tutorials at least once to ensure you are not missing any information or if there are some better ways to reach the results. And there are some complex and involving ones too which demands your maximum concentration and attention. Read them carefully and keep some dedicated time to implement them carefully in Photoshop. Continue reading

The Best Photoshop Tutorials to Turn You into a Better Designer – Part II

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Now, we are at the second part of our series where we have tried our best in presenting some really awesome tutorials for you to learn to become a better designer. These tutorials are in-depth and very elaborately written, making you understand almost everything that you are doing in every step of the tutorials.

We have mixed some simple ones with some complicated and involving ones, but all of them have got lots of new and interesting techniques for you to learn in Photoshop. Try to grab the easy ones first and complete them. You can also try looking at the final result of the tutorials and see if you can create that without even looking at the steps once.

If you can then you are surely in a better position as a designer now. But if you can’t then there is absolutely nothing to worry as the tutorials are there for you to learn and implement. Just try to understand what you are doing at every step and essentially why you are doing that. Questioning yourself at every step is a very important part of learning. Continue reading

24 Free Fonts for Your Fantasy – Style Designs

Dear readers, we would like to ask you an odd question. Actually, it doesn’t need a reply, just some mind work. Have you ever missed the time of fairy, fantastic, incredible designs? We mean the designs where you could show all your skills, experience and fertile imagination. Of course the residues of this powerful magic empire still can be found in colorful games for different consoles.

With today’s tendency towards flat, clean, minimalist web, every day there remains less and less space for our miraculous world of gold-digging dwarfs, lovely elves, majestic unicorns, fearless knights, disgusting orcs, clumsy trolls, wicked witches, gorgeous princesses, wise kings, sanguine hobbits, dignified ents, balky centaurs, vicious werewolves and , of course, huge, frightful, fire-spitting dragons. Just agree that this magic world was so glorious that we wanted to stay there forever. Now every kidult would confess that he/she is willing to visit those fairy landscapes at least once again. Please, don’t worry those countries and forests inhibited by fabulous creatures won’t disappear from virtual reality as long as we remember them. Right now, you see the evidence of their existence below this text. Of course we mean the dragon belching out the flame from its fanged mouth. Isn’t it prodigious? Continue reading

The Best Photoshop Tutorials to Turn You into a Better Designer – Part I

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As you might know, Photoshop is a very popular and powerful graphic editing and image manipulation tool from Adobe Systems. It is a must-have tool in almost every designer’s arsenal. With Adobe Photoshop, you can take your graphics and photographs to any level where your creativity is your only limitation.

But before expecting some fancy results, you need to learn the way it actually works. In this short series, we would expect you to have a basic understanding of Photoshop and how it actually works. You should also be familiar with most of the features and options that Photoshop has to offer, otherwise understanding these tutorials will be almost impossible to you.

If you are unaware of the basics of Photoshop, then you must stop here and learn the basics first and come back here again. You can try learning the basics first at this site and then continue with this series to become a “better designer”. Continue reading

Golden Rules of Becoming a Truly Successful Blogger

I know that the definition of “success” is vastly different for different people. For some people, “Success is equivalent to Money” and for some people “Success is equivalent to Excellence” and some others it is something entirely else. Success is something which is “purely” subjective in nature. It depends from one person to another and personally, I feel it is never moral to measure success on the scale of “money earned”.

In blogging too, there are whole lot of people who feel that the more money they earn each month, more successful they are in blogging. But I think this is not something which is entirely true and can be blindly followed. In blogging, Money should never be equated with Success. You should love and be passionate about your work, then earning money should be easier that you had ever thought of.

The most important aspect of blogging is “writing”. But it is true that writing alone will never make you a successful blogger, as there are many other things that you need to master like Search Engine Optimization (SEO), Social Media Optimization (SMO), Email Marketing and much more. Continue reading

Some Useful Tips to Registering a Domain Name

Domain Name

Whether you are an established company owner or a working professional, you can benefit from registering your own domain name. A domain name is a unique online identity that a business or individual can use to promote themselves and their products or services. For the fairly inexpensive price of registering a domain name, you can connect with internet users around the world.

Here are a few of the benefits of registering a domain name:

Reputation Management

Have you ever had a friend snap a photo when you were not exactly on your best behavior? The rise of social media websites has made it increasingly easy for those photos to end up on the web. Once they do, this information is available to employers and customers forever.

Domain names allow you to control what people see when they search the internet for your name or the name of your company. The more domains you have, the more control you have. Take control of your online reputation by registering your own domain. Continue reading

Why a CMS is an Important Tool for Your Website

When preparing to launch a website, there are many factors that must go into building a site. One of those decisions relies on the content management system (CMS) one decides to use. We at ‘corePHP’ center our business philosophy on the CMS, Joomla!. Why Joomla? Joomla! is easily one of the most customizable CMS’s on the market. With many dedicated developers volunteering to further its development, Joomla! offers endless possibilities in terms of the customization for a website. Joomla! is a fantastic way for any sales or marketing professional to capture and manage leads for your business. I have personally had the opportunity to work with two of the most popular CMS’s on the market, Joomla! and WordPress. I can honestly say that my experience with Joomla! is much more enjoyable with less stress and heartache attached.

When beginning to develop your website’s CMS, you must think of the possible additions of other software or plugins to grow the potential of your site. Joomla! is designed with the small to medium sized business owner in mind. Joomla! is one of the top CMS’ on the internet with over 30 million downloads as of March 2012.

One reason to use a CMS is to help increase your search engine ranking. In order to help create sales leads, the business needs to find ways to increase its ranking on search engines such as Google, Bing and Yahoo. The more prominent and searchable your business is, the more likely one is to visit your website, which in turn can become a sale. The higher you rank in a search engine equals more website traffic, leading to more sales of goods as a reputable source.

Aleks Radonjic of Oshyn.com wrote a great blog on 10 Reasons Why a CMS is Important to Your Business, and he also feels that search engine ranking is one of the five ways a CMS will help your business. Radonjic stated, “To improve or maintain your search engine ranking your business has to remain relevant, and a good and easy-to-use CMS will help your publishers keep the content fresh.  This invites external contribution (e.g. comments, forum, likes etc…), an integral component in staying relevant and improving your search engine ranking.”

If you are interested in having Joomla! as your choice of CMS for your website, please contact our sales team at sales@corephp.com.

Best,
Vince Baker
‘corePHP’ Contributing Writer