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The need for customer service is a critical component of any company. While it might not seem particularly important, many small businesses don’t understand what it takes to improve their customer service experience.

While this can appear fairly self-explanatory, there are many aspects of customer service that are less understood than they should be, and this can cost your business many lost sales and customer relationships.

Fortunately, if you know how to improve customer experience, it doesn’t have to cost you money to do so. Listed below are tips for creating an amazing customer experience: Continue reading →

Two big players in the API industry are the API tool developer Swagger and the organization called the OpenAPI Initiative. By virtue of their history, these two brand names are frequently tied to one another. Some who are new to the ecosystem of the API industry also tend to make the mistake of interchanging the two. Their close ties notwithstanding, however, Swagger and OpenAPI are different entities. API stakeholders should understand them as contributing in separate ways to the field of API development.

To help distinguish between Swagger and OpenAPI, and how they work with other technologies like the Stoplight OpenAPI editor, here’s everything you need to know. This article details the history of Swagger and the OpenAPI Specification, otherwise known as OAS. Then we’ll learn of their mutual impact on modern APIs and what stakeholders can expect from the two entities in the future. Continue reading →

If you are planning to start an online store, it is important to choose a good hosting company. If you already have an online store, you still have a choice of upgrading to a plan as offered by hosting companies.

eCommerce stores require constant upgrades and maintenance, the speed should also be amazing. If the user visits your eCommerce site and the speed is not good, it may lead to losses.

For an E-com website, the biggest challenge is to maximize sales. Also if the security is poor and the site is not managed properly, you’ll suffer more losses than profits in your business. Continue reading →

For many years in the past, one primary reason many enterprises were hesitant about cloud services usage was security. This also had driven an increasing demand for CASB adoption. However, suppose we look at the stats out of the recent surveys. In that case, most technology decision-makers and IT security professionals think that cloud-based systems are as secure as the on-premise systems. Surprisingly, there is an increase among security professionals thinking that the cloud can even be more secured than on-premise in the future. Considering various factors leading this fundamental change, we can see that most of this trust-building can be attributed to leading service providers’ efforts in the cloud spectrum like Salesforce in terms of securing customer data and offering stable security features. Continue reading →

Today’s infrastructure and applications are more complex, consisting of converging patterns such as microprocesses, containers, and many other minor systems. A long time ago, when something failed within the system, engineers could fix the problem since there were only several things that could fail.

With more complex systems, it seems impossible to determine what went wrong. That’s where observability comes to the rescue. What is observability? Observability is the system within the infrastructure that observes everything, including all changes and failures of certain processes. However, don’t mistake observability for monitoring since they’re not the same.

Here are some examples and explanations of how observability is used and how it’s different from monitoring: Continue reading →

For entrepreneurs, time is money. Learning to make the most of the time you have available can help you to increase your impact and further your business interests. Sometimes the most valuable technologies are the ones that make your life easier. They will help you to make the most of your time and run your business more smoothly. Continue reading →

The past few months have proved to the whole world that things change for the worst, really quickly, and the economy can collapse. The coronavirus outbreak has impacted billions of lives around the globe, including businesses and organizations of every level.

The virus was not an expected one; hence the consequences are also unprecedented to mankind. Not only were the small businesses impacted by the economic crisis, rather businesses of each and every scale are in this together.

The recovery for small businesses can be a critical task, the reason being a lack of working capital, insurance, and resources. Continue reading →

The coronavirus pandemic has disrupted our usual way of life. Governments have imposed strict measures, some businesses have indefinitely closed their doors, and most of us are self-isolating at home.

But staying home doesn’t mean spending your days binge-watching your favorite shows while lounging on your couch.

Moving into the digital realm is perhaps the best way to ensure compliance with all of the coronavirus guidelines currently in place and that may occur yet again if there is a second wave of the viral pandemic. Work from home opportunities are expanding during the coronavirus quarantine, but there are some work from home tips that should be considered as well which is especially true given the difference in a work-from-home environment. It is important to stay productive, even if you cannot move your business online completely.

Currently, the best thing to do is to take your business online if you can. Interest in remote work has surged since the onset of the pandemic as it allows companies to keep employees at home, establish remote teams, and get to work.

If you too want to do the same, you’ll need the right tools. So, let’s take a look at some of the most useful software applications that will allow you to continue with business as usual during coronavirus. Continue reading →

Business analytic technology has evolved rapidly over the years and modern companies can now use analytics to elevate their business in various ways. Analytical tools can be implemented to gain valuable insight into customers, stay up to date with changing market trends, improve workplace management, and identify new business opportunities. With this in mind, here are the key ways that analytic technology has changed modern business: Continue reading →

Ever since mid-March, when WHO announced the novel coronavirus to be a pandemic, governments around the world have imposed strict measures to flatten the contagion curve.

This has resulted in the closure of numerous businesses and countless layoffs. The economic repercussions of this are, at the moment, immeasurable.

Fortunately, if you want to make the best of a bad situation and keep your business or school operational during these trying times, you do have easy access to top-of-the-line technological solutions.

With the use of virtual classroom software and other e-Learning solutions, you can stay on top of your classes and employee training courses.

With the use of online collaboration tools, you can allow your employees to work safely from home and effectively continue with business as usual.

If you’re running a non-essential business or service, the only thing you can do is rely on technology to help you through the pandemic.  Continue reading →