The performance of your customer contact service center is more crucial than ever to your eCommerce success, judging by the results of Deloitte’s latest annual Global Customer Contact Survey. According to the survey, 85 percent of organizations now view customer contact experience as a competitive differentiator.
Over the course of the past few months, our products have seen a drastic increase in sales and support questions. Due to the increase, we needed a more robust support team, so we’d like to welcome top-notch support specialists Collin Ferguson and Matt Garlets to our team. Andy will no longer be alone in the fight against bugs and configuration problems.