Help with website content accessibility issues

We hope you found this page because of your own research and desire to do the right thing as opposed to learning about Web Content Accessibility Guidelines (WCAG) the hard way.What do we mean by the hard way? The hard way is if a disabled individual or group of disabled individuals hired a law firm to threaten your organization because they were unable to properly use your website.

I can get sued if my website isn’t accessible to disabled people?

Oh yeah. It’s actually been quite a growing trend. The ADA (Americans with Disabilities Act) started in 1990. For the most part, it does a lot of good for our society in society in general and for those with disabilities specifically. Unfortunately, if your business isn’t properly accommodating the over 55 million disabled Americans you may end up with a different opinion of the ADA.

What types of businesses are at risk for WCAG?

If your business is a theater, bank, restaurant, hotel, Doctor’s office, pharmacy or a number of other places people may browse, book or shop online, your business could be targeted.


What’s the story with these lawsuits?

These lawsuits started back in 2000 when Bank of America was the first to be sued for not having ATMs and their website be accessible to handicapped individuals. Target suffered a HUGE fine of almost $10,000,000 ($6,000,000 to the class action suit and another $3,700,000 to attorneys) in 2006. Lawsuits have continued to grow. In fact 2017 saw twice as many lawsuits as the 240 filed between 2015-2016. The cost of an accessibility audit and completing the suggested updates will likely be under $40,000. Since this is true, you may wish to take the next step.

So what can we do to make sure our site is accessible?

It starts with a website audit. Once the audit is complete, you will know whether or not your site is compliant. Odds are it won’t be. The nice thing is the audit will give very specific items that must be changed. A good web development shop can likely make these fixes. But be warned, just because they say they can, doesn’t mean they can. If the company who built your website isn’t familiar with these procedures, you should really just talk to us.

What about Apps. Do they need to be accessible for disabled people too?

In a word, yes. Of course your apps need to be accessible to people with disabilities. This is one section of the WCAG (Web Content Accessibility Guidelines). The audit that we conduct works on apps and in many cases we will be able to make sure your apps meet the guidelines as well.